Privacy Policy
Last updated: 16 April 2026
Olive AI (“Olive”, “we”, “us”) is committed to protecting your personal data. This policy explains what data we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Olive AI is operated by Evan Williams, trading as Olive AI, based in Portsmouth, United Kingdom. For data protection purposes, we are the data controller.
Contact: hello@olive-ai.co.uk
2. What data we collect
| Data | Source | Purpose |
|---|---|---|
| Name, email, company name | Portal sign-up | Account creation and identification |
| Phone number, company website, Companies House number | Portal sign-up (optional) | Client onboarding and verification |
| Sector | Portal sign-up | Tailoring the service to your industry |
| Password (hashed) | Portal sign-up | Account authentication |
| Payment information | Stripe (our payment processor) | Processing top-ups. We do not store card details — Stripe handles this. |
| Email content and attachments | Emails you send to Olive | Delivering the service — producing the work you request |
| Session identifier | Portal cookie | Keeping you logged in |
| Usage records | Service delivery | Job tracking, billing, and quality assurance |
3. Lawful basis for processing
We process your personal data on the following bases:
- Contract: To provide the service you have signed up for and paid for (Article 6(1)(b)).
- Legitimate interests: To improve and secure the service, and to communicate about your account (Article 6(1)(f)).
- Legal obligation: To comply with financial and regulatory requirements (Article 6(1)(c)).
4. How we use your data
- To create and manage your account
- To process your requests and deliver work to your inbox
- To process payments via Stripe
- To learn your preferences and improve the quality of work we deliver to you
- To communicate with you about your account and the service
- To detect, prevent, and address technical issues or misuse
5. AI processing
Olive uses artificial intelligence to process your requests and produce deliverables. When you send an email to Olive, the content (including any attachments) is processed by AI models to understand your request and generate the work product. Your data is processed for the sole purpose of delivering the service to you. We do not use your data to train AI models.
6. Data sharing
We do not sell your personal data. We share data only with:
- Stripe: Payment processing. Stripe acts as an independent data controller for payment data. See Stripe’s Privacy Policy.
- AI model providers: To process your requests. Data is transmitted securely and is not used for model training.
- Infrastructure providers: Server hosting, solely for the purpose of running the service.
We do not share your data with any other third parties unless required by law.
7. Data storage and security
Your data is stored on secure servers. We use encryption in transit (TLS) for all connections. Passwords are hashed using bcrypt. Session data is stored server-side. We retain your data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations.
8. International transfers
Some data processing (including AI model processing) may involve transfer of data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions, in compliance with UK GDPR.
9. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data (“right to be forgotten”)
- Restrict processing of your personal data
- Data portability — receive your data in a structured, commonly used format
- Object to processing based on legitimate interests
To exercise any of these rights, email hello@olive-ai.co.uk. We will respond within 30 days.
10. Cookies
We use a single, strictly necessary session cookie on the client portal to keep you logged in. We do not use tracking cookies, analytics cookies, or any third-party cookies. See our Cookie Policy for details.
11. Children
Olive is a business service. We do not knowingly collect data from anyone under 18. If you believe we have, please contact us and we will delete it promptly.
12. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email. The “last updated” date at the top reflects the most recent revision.
13. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
ico.org.uk/make-a-complaint
Telephone: 0303 123 1113